How we use and protect your data
Fashion Porto LLC, manages the website https://fashionporto.com/ (hereinafter: „Website”) and in its capacity as the data controller, wishes to inform the users of the Website about the processing of their personal data, in accordance with the General Data Protection Regulation („GDPR“) – (EU) № 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and the applicable Personal Data Protection Law („PDPL“), published in the Official Gazette of Montenegro № 79/08, № 70/09, № 44/12 and № 22/17.
What information we collect
For the purpose of gaining a better understanding of our customers and in order to provide a more valuable service, we ask of you to provide us with certain information, such as your name, email address, telephone, date of birth and address of residence. Without these information being made available, it would be difficult for you to provide us with the feedback necessary for improvement of our products and services, or to access certain services, offers, and content on the Website.
Why we need your information and how we use it
Collecting your personal information helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest news, services and special offers that you might like to hear about.
Depending on type of product you require or service you use on our Website, we will collect, use and process your personal data for the following purposes:
(i) to provide our services (such as fulfilling your order or providing customer support)
(ii) to comply with any applicable law, regulation, legal process or governmental request
(iii) to enforce our policies, including investigations of potential violations thereof
(iv) to investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues
(v) to establish or exercise our rights to defend against legal claims
(vi) to prevent harm to the rights, property or safety of us, our users, yourself or any third party or
(vii) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
You, as the data subject, have a number of rights as defined by the GDPR and the PDPL of Montenegro, which we describe below:
Access. You have the right to access and receive a copy of your personal information we collected and stored, by contacting us using the contact information below;
Change, restrict, delete. You also have the right to request restriction of use of your personal data, their change or deletion;
Object. You can object to (i) our processing of some of your information based on our legitimate interests, and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we shall delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons;
Complain. If you reside in Montenegro or the EU and wish to raise a concern about our use of your information (without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.If you wish to exercise any of the aforementioned rights, or receive more information please contact us using the contact information below.
We may use personal information you provide to us, for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt-out of receiving them. These may include customer service announcements or administrative notices.
How do we safeguard your personal data
We take great care in implementing and maintaining the security of the Website and your information. We strive to provide the maximum security of your personal information and in preventing unauthorized access to it through the use of appropriate industry standard practices and internal procedures. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Website, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EU
Please note that some data recipients may be located outside the EU. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
How long will we retain your personal data
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We understand the importance of protecting children’s privacy, especially in an online environment. The Website is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at [email protected].
Cookies and other technologies
We use this information, which do not identify individual users, to analyse trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole.
How to contact us
For all questions and information regarding collection, processing and protection of your personal data, kindly email us at: [email protected] or contact us by phone at: +382 69 80 90 70.
In addition, you have the right to submit a request for personal data protection at any time to the Agency for Personal Data Protection and Free Access to Information (“Agency”) the Montenegrin supervisory authority ([email protected]) if you believe your data protection rights have been breached by us. We would, however, appreciate the chance to deal with your concerns before you approach the Agency, so please contact us in the first instance.
Fashion Porto LLC undertakes to protect personal data of customers, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the use of collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to workers who need this data to perform their work. All employees of Fashion Porto LLC and business partners are responsible for respecting the principles of privacy protection.