Contract Termination & Return
Termination of contract
In accordance with the Law on Consumer Protection, published in the Official Gazette of Montenegro № 2/2014, № 6/2014 – corr., № 43/2015, № 70/2017 and № 67/2019, the Customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the Merchant’s business premises or concluded remotely (online) within 14 (fourteen) days from the day of delivery of the goods to the Customer or to a third party designated by the Customer, who is not the carrier.
The form of unilateral termination of the Agreement concluded outside the business premises, or remotely, you can find HERE.
In the case of concluding a sales contract, the above-mentioned period starts from the day when the goods that are the subject of the contract are handed over to the Customer or a third party designated by the Customer, who is not the carrier.
If the Customer has ordered several pieces of goods to be delivered separately, i.e. goods that are delivered in several pieces or shipments, the period of 14 (fourteen) days starts from the day when the last piece of goods is delivered.
If the regular delivery of goods for a certain period is contracted, the term for termination of the contract of 14 (fourteen) days starts from the day when the first piece or the first shipment of goods was handed over to the Customer.
The Customer is obliged to notify the Merchant of the decision to terminate the contract on the form for unilateral termination of the contract or with another unequivocal statement of termination before the expiration of the unilateral termination period of 14 (fourteen) days.
In case of unilateral termination of the contract concluded at a distance, the Customer is obliged to bear the costs of returning the goods.
The Customer is obliged to return the goods without delay, and no later than within 14 (fourteen) days from the date of notifying the Merchant of the decision to terminate the contract.
The Customer is responsible for any decrease in the value of the goods that occurs in the handling of the goods, except for the decrease in value necessary to determine the nature, characteristics and functionality of the goods.
Returns
We accept returns within 14 (fourteen) days, starting from the day your order was delivered.
Customer is obliged to deliver the goods that he decided to return to the Merchant in a correct – unworn and undamaged condition, with all original features – labels, and pictograms.
The costs of the delivery of the goods upon return shall be borne by the Customer and shall be calculated in accordance with the amount of costs incurred during delivery to the Customer, if those costs were borne by the Merchant, and deducted from the total amount paid, and the remainder of the amount shall be paid to the Customer’s bank account from which the payment was received, when it is established that all the above conditions have been met.
In the event that any of the aforementioned conditions are not fulfilled by the Customer, the Merchant will not act on the Customer’s request, and will refuse the return of the goods.
